“Great Annual meeting. Everything was so interesting. Perfect amount of information.”

Presentations:
“I had attended one other workshop on handling disruptive/difficult people. I had thought this would basically be a repeat of that but in fact there was lots of material in it that was fresh and useful.”

“Both speakers were excellent, dynamic, and helpful. They were well organized and had very important things to share.”

Venue (Santa Barbara Mission Archives-Museum):
“It was a very special venue, and a huge privilege to tour the archives and museum. The tour was very informative and fascinating.”

“Fascinating. I knew nothing about the Mission library, and was thrilled to have a chance to see some of its treasures.”

Join your regional library colleagues at the Santa Barbara Mission Archive-Library. Our guest speaker, Susan Berk, will present “Strategies for Handling Difficult and Disruptive Behaviors” and will be joined by Sgt. Warren Holtke from the Santa Barbara Police Department for his unique viewpoint. Bring your own experiences and questions, engage with our speakers, and take away new ideas to help serve your communities! The event will include a tour of the Mission Archive Library after lunch.

Event Date & Time: Friday, April 24, 2015, from 9 a.m. – 2:30 p.m.

Location: Santa Barbara Mission Archive-Library, 2201 Laguna Street, Santa Barbara

Hostess: Monica Orozco, Ph.D., Director, 805 682-4713 ext. 152

Mission Archive-Library Website.

Program Schedule:
9:00 a.m. : Registration and Morning Refreshments
9:30 a.m. : Welcome and Annual Meeting
10:15 a.m. : Presentations and discussion
12:00 p.m. : Luncheon (sandwiches and salads from Panino)
1:00 p.m. : Tour of Mission Archive Library

Download the flier.

Breakfast items and lunch are included in registration.

Directions to Santa Barbara Mission Archive

From the south:
• Take US-101 toward Santa Barbara.
• Take the Garden St/Laguna St exit (Exit 96B)
• Keep left to take the Garden St ramp
• Turn right onto Garden St
• Turn right onto E Los Olivos Str
• Take the first left onto Laguna St — The Mission is on the left.

From the north:
• Take US-101 toward Santa Barbara
• Take the Mission St exit (Exit 99)
• Turn left onto W Mission St
• Turn left onto State St
• Turn Right onto E Los Olivos St
• Take the first left onto Laguna St — The Mission is on the left.

REGISTRATION: Online Form to Register and Select Luncheon Choice. Feel free to indicate that you’re interested in making carpooling arrangements with librarians in your area.

REGISTRATION DEADLINE: Monday, April 20, 2015

SUSAN BERK has on outstanding reputation for helping libraries and other public agencies develop techniques for improving customer service even during times of tremendous change that may include cutting back on services and having to bring their customers “bad news”. Susan has worked extensively on re-engineering service systems, service scripting, setting library service standards, continuous quality improvement, managing service, and implementing customer focused service improvements.
Susan has gained national recognition for her work with major corporations, hospitals, small business, HMO’s, cities, government agencies, education, non-profit boards of directors, and professional associations. Her experience, insight and humor have made her a sought after speaker. Her appointments have included: Chairperson of the L.A. County Quality and Productivity Investment Board; Pepperdine University Alumni Board; Board of Directors for the Foundation for Effective Government; 1st Vice-chair of the Quality & Productivity Commission for L.A. County; Board of Directors for the HELP Group; Planning Committee of the American Diabetes Association; Los Angeles County Economy and Efficiency Commission.
Susan received her master’s degree from Pepperdine University and her Bachelors degree from UCLA. She has directed her own successful consulting firm for over twenty years, designing timely, reality-based systems and programs for her clients. She has written four books on healthcare reform and continuous quality improvement for the California Association of Hospitals and Health Systems. She has coordinated the Women’s Business and Management Programs at UCLA Extension, and served as adviser to the Hotel and Restaurant Management programs at Loyola Marymount University. She has served as faculty for both the bachelors and masters management programs for the University of Redlands, and has been a guest lecturer for UCLA, USC, Cal State L.A., and Pepperdine University.

Join your regional library colleagues at Vandenberg Air Force Base as we learn about and discuss library instruction, information literacy frameworks, and assessment in school, public, academic, and special libraries. Bring your own experiences and questions, engage with our speakers, and take away new ideas to help serve your communities! The event will end with a tour of Vandenberg Air Force Base, including a drive by of Site Launch Complex 2 and a visit to the base museum.

Event Date & Time: Friday, November 7, 2014, from 10 a.m. – 4 p.m.

Location: Vandenberg Air Force Base Library

Program Schedule:
10:00 a.m. : Registration and Morning Refreshments
10:30 a.m. : Welcome and Announcements
10:45 a.m. : Presentations and discussions related to library instruction, information literacy frameworks, and assessment, with librarians representing school, public, and academic libraries.
1:00 p.m. : Luncheon (assorted sandwiches)
2:00 p.m. : Tour of Vandenberg Air Force Base

Download the flier.

Breakfast items and lunch are included in registration.

Directions to Vandenberg

• Follow the directions here to get to the Vandenberg entrance.
• All visitors have to stop at the Visitor Center to register before being given the pass to come on base. Bring an official picture ID (drivers license, passport, etc). If you are driving on base you must bring your current drivers license, car registration, and proof of insurance.
• After receiving your pass, drive around the back of the visitor centers to exit its parking lot and make a right towards the guard shack. Show the pass with picture ID to the guard at the gate.
• Once through the gate, stay on California Boulevard, which is lined with flags of the fifty states.
• At the fork before the large missile, stay left to remain on California Boulevard.
• Go through two traffic signals.
• Turn right after Burger King, and make an immediate left into the library parking lot.

Please use this document to make carpooling arrangements with librarians in your area.

REGISTRATION DEADLINE: Monday, November 3, 2014

Join the Gold Coast Library Network for our Annual Meeting at the Brooks Institute, as we focus on project management for librarians. Learn about project management strategies and practice them in a hands-on exercise.

Event Date & Time: Friday, April 11, 2014, from 9 a.m. – 3:00 p.m.

Location: Brooks Institute Screening Room, 5301 N. Ventura Ave., Ventura, CA 93001 (map)
Free parking is available behind the school. Pass the swimming pool and fountain to get to the lobby.

Program Schedule:
9:00 a.m.: Registration & Morning Refreshments
9:30 a.m.: Welcome & Annual Meeting
10:00 a.m.: Presentation: Adele Boyd and Debbie Hartzman
12:00 p.m.: Lunch (cheese enchiladas, salad, chips and salsa)
1:00 p.m.: Project Management Exercise
2:00 p.m.: Tour Brooks Institute Campus

Presentation Details:
Everyone has work projects, and if they are lucky, their organization assigns a project manager to ensure that the project reaches a successful conclusion. However, in many organizations, library projects do not merit this level of assistance. Project Management is the discipline of planning, organizing and managing resources to achieve specific project goals and objectives. It provides a framework to measure progress and ensure success. This presentation will define roles, terms and concepts, and methodologies to help attendees complete their projects on time and within scope.

Presenters:
Adele Boyd is a certified Project Manager with several years’ experience at Amgen Inc. She managed several projects for the Amgen Libraries and is currently on assignment with Amgen’s Diversity group, working with senior leadership.

Debbie Hartzman is a former manager with the Amgen Libraries and is currently leading projects with the Aequitas Group, a healthcare consulting firm based in San Diego.

Download the program.
Download the flier.